About Me
Rohy Tiaray RAMALANJAONA.
I am a Trust & Safety Specialist with 15+ years of hands-on and operational experience across SaaS, BPO, and high-risk user-driven B2B and B2C platforms.
My work sits at the intersection of user safety, platform integrity, and operational resilience in environments where decision accuracy, consistency, and sound judgment directly impact trust, reputation, and business continuity.
My expertise spans the full Trust & Safety lifecycle, from hands-on content moderation and policy enforcement to escalation governance, crisis handling, operational oversight, and quality assurance framework in high-volume environments.
I specialize in identifying and assessing high-risk signals related to:
- Child safety & exploitation risks
- User safety risks and harmful interactions
- Hate speech & coordinated abuse
- Fraud, impersonation & romance scam patterns
- Suicide & self-harm signals (SSH)
- Eating disorder indicators (ED)
- Violent behavior & high-risk user interactions
Beyond moderation and policy enforcement, I focus on structured risk assessment, proportionate decision-making, and scalable governance frameworks that support consistent, defensible outcomes while protecting both users and platform trust.
From hands-on moderation to operational leadership
Thanks to my career progression, I evolved from frontline moderation to supervisory and project management positions, gaining comprehensive understanding of Trust & Safety operations at every level.
I have:
- Moderated and reviewed profiles, user interactions, media content and listings.
- Handled user reports, escalations and crisis situations.
- Supervised moderators, community managers and supervisory teams.
- Managed hybrid moderation workflows combining human review and automation.
- Ensured consistent enforcement across multilingual and multi-market environments.
This dual operational-strategic perspective creates processes that are effective on the ground and scalable over time.
A background rooted in complex,
high-risk platforms
I built expertise through direct exposure to high-risk digital ecosystems, characterized by:
- Large-scale user-generated content (UGC) and real-time interactions.
- High exposure to harassment, hate speech, sexual content, scams and fraud.
- Public-facing platforms with major reputational and legal stakes.
- High-volume moderation pipelines requiring consistency and scalability.
- Sensitive audiences and vulnerable users.
- Cross-border content under regulatory and cultural constraints.
These environments demand more than rule enforcement. They require contextual analysis, ethical judgment, and proportional decision-making, especially when dealing with high-impact cases involving harassment, fraud, self-harm, sexual exploitation, underage users, and coordinated abuse.
Operating in confidential and
regulated environments
I am accustomed to working in confidential, regulated and compliance-driven contexts, where client identities, internal thresholds, enforcement strategies and operational processes remain protected.
Discretion, data protection, and alignment with platform policies are integral to my approach. This ensures that Trust & Safety operations remain trustworthy, compliant, and defensible from both a legal and reputational standpoints.
A pragmatic and structured approach toTrust & Safety
My work philosophy is based on balance:
Protecting users without harming platform usability.
ENFORCING RULES WITHOUT OVER-MODERATION.
Combing automation with human judgement.
Scaling operations without sacrificing quality or consistency.
I support platforms not only in reacting to risk, but in anticipating it, building Trust & Safety
frameworks that evolve alongside products, user behavior and regulatory expectations.
Language Proficiency
French: Native / Bilingual.
Spanish: Bilingual.
English: Professional proficiency (B2).
